Position Information

Position Information Message
Director of CARE Center

The Community College of Aurora is a dynamic institution that strives to serve its diverse staff and student population founded on principles of equity and inclusion. As a member of the Colorado Community College System (CCCS), the Community College of Aurora (CCA) is dedicated to serving our surrounding community.  As the most diverse institution of higher education in Colorado, CCA is currently the college choice for nearly 11,400 students representing over 60 countries, with 62% of our enrollment represented by students of color. In 2016, CCA was designated as a Hispanic Serving Institution (HSI) and is recognized as a Minority Serving Institution. CCA’s service area includes more than 680,000 residents in Arapahoe, Adams, and Denver counties, and its student population reflects the broad diversity of this area. The college offers more than 90 degrees and certificate programs for students seeking to enhance their current skill set, pursue employment, or transfer to a four-year college or university upon graduation.

The Director of the Care Center will provide leadership over student intervention services that promote student success and self-advocacy. Specifically, the Director is responsible for managing the student conduct process, overseeing case management for students in distress or crisis, and responding to student concerns and/or referrals. The Director will also co-chair the CARE Team, CCA’s behavioral intervention team and provide campus-wide training focused on various topics related to student behavior. In addition, the Director will supervise 1.5 FTE Counseling Services staff, 1 FTE grant-funded Retention Navigator focused on student parent support, a part time Retention Specialist, and student employees. The Director will report to the Dean of Students.  

Examples of Duties / Knowledge & Skills

Student Advocacy and Case Management 

  • Respond to referrals, drop-ins, emails, and phone calls, and provide holistic, culturally responsive recommendations to students in distress and/or need of community resources or services.
  • Serve as a point of contact and provide consultation for CCA campus community members who are seeking guidance and advice about resources for students who may be experiencing distress; also communicate possible intervention steps and procedures.
  • Maintain confidential student records in Maxient; and provide on-going training to campus constituents regarding the Maxient system, as needed.
  • Connect with parents/guardians, families, or designated emergency contacts, as appropriate.
  • Provide leadership for the Single Stop program by managing referrals, connecting students to public benefits and resources, and promoting self-advocacy that advances student success; while also maintaining the operational and assessment requirements of the program.
Student Conduct Administration & Compliance
  • Coordinate the College’s student conduct process; facilitate educational and restorative conversations with students regarding alleged Student Code of Conduct behavioral violations 
  • Generate student correspondence and manage campus conduct records in accordance with state/federal laws, State Board policies, Colorado Community College System procedures, and CCA guidelines.
  • Co-chair the CARE Team, CCA’s Behavioral Intervention Team, provide case management to students referred to the CARE Team, and develop and implement a training plan for the team to remain in compliance with national standards and practices.
  • Chair the CCA Compliance Team and host semesterly meetings to gather updates on compliance initiatives; report updates to Dean of Students at the end of each semester
  • Complete CCA’s Biennial Review and Drug & Alcohol Prevention Report in partnership with Safety & Security.
  • Partner with Academic Affairs in upholding CCA’s Commitment to Academic Integrity, by providing consultation to faculty/instructors, documenting academic integrity referrals, and co-facilitate student conduct meetings with Academic Affairs for students who have repeated violations of academic integrity. 
  • Serve as a Title IX investigator and participate in CCCS trainings regarding Title IX investigative processes; and assist the Title IX Coordinator & Dean of Students/Title IX Deputy Coordinator with compliance, record-keeping and reporting.
  • Maintain current and accurate information on the college website pertaining to compliance information, including but not limited to: Student Code of Conduct, Student Complaints, Drug Free Schools, Title IX/VAWA, Clery and Right-to-Know.
  • Provide student notifications each semester on Student Code of Conduct, CARE Team referral process, Drug Free Schools, Voter’s Registration and VAWA.
  • Maintain college membership in the Association for Student Conduct Administration (ASCA).
Support Services Coordination
  • Coordinate the CCA Student Emergency Fund, and partner with CCA Foundation and Office of Financial Aid to sustain funding and verify eligibility and award amounts for students.
  • Manage the Foster Success initiative by providing support services and referrals to students in the program.
  • Provide leadership for the SNAP Employment & Training (SNAP E & T) program by providing holistic career and scholarship support services to a caseload of 75 students, completing quarterly and monthly reports to Associate Vice President, Workforce, Partnerships & Resource Development and Colorado Department of Human Services (CDHS); and coordinate with CCA Fiscal Affairs for monthly billing to CDHS.
  • Provide leadership for student parent support services by implementing a 2gen philosophy in responding to student parent referrals, advising the Parent Student Solutions Council, and participating in the Colorado Community College System Student Parent Work Group.
Supervision & Operational Support
  • Provide leadership over the CCA CARE Center by providing intervention and resource services to reduce and remove barriers that support student retention and success.
  • Supervise 1.5 FTE Counseling Services staff and programmatic efforts to advance the awareness of mental health. 
  • Supervise a part time staff member, and student employees who work as peer advocates in the CCA CARE Center.
  • Manage and oversee budget for programmatic area, including college, state, and federal funding.
  • Serve on college committees and participate in diversity, equity and inclusion trainings, as requested.
  • Perform other duties, as requested.
Position: Director of CARE Center
Organization: Community College of Aurora
Location: Aurora,  CO 
United States
Salary: $57,500 starting
Posting Start Date: 5/27/2021
Date Posted: 6/4/2021
Minimum qualifications & Requirements


  1. Graduation from regionally accredited college/university with a Master’s degree.
  2. Experience in student affairs (e.g., student conduct, case management, housing, counseling services, etc.).
  3. Demonstrated experience in the retention of underrepresented students, including students of color.
  4. Demonstrated experience in providing service to student populations in a diverse and urban community including but not limited to: non-traditional students, students of color, veterans/military, first generation college students, and individuals of varying abilities.
  5. Experience addressing student behavioral issues (student conduct, judicial affairs, behavioral intervention teams, etc.).
  6. Ability to communicate effectively, verbally and in writing.
  7. Excellent interpersonal skills, with ability to establish and maintain effective working relationships.
  8. Experience developing and implementing programs aimed at access and retention of students.
Preferred Qualifications:   
  1. Experience working with students in a community college setting.
  2. Experience providing case management and/or intervention type support.
  3. Experience collecting, analyzing, and reporting data to meet grant-based objectives
  4. Previous experience with case management software, (i.e. Maxient, Banner, EAB Navigate).
  5. Experience with conflict management and/or mediation.
  6. Experience with federal compliance, (Drug Free Schools, Title IX, and Clery).
  7. Ability to effectively problem solve, identify alternate options and make referral to resources.
  8. Bilingual preferred.


Supplemental information

Salary range:  $57,500.00 to $58,500.00 annually.  This salary is determined by the qualifications of the selected candidate balanced with departmental budget availability, internal salary equity considerations, and available market information. CCA offers an excellent benefit plan. Leave and holiday benefits are also included. Full time employees immediately upon hire earn 15 hours a month annual leave and 10 hours a month sick leave.
  Deadline to Submit Application Material: An initial review of applications will begin on June 14, 2021  and will continue until the position is filled.
  Application Process: When submitting your online application, please include a cover letter, current resume, and professional references. Official transcripts showing the highest degree achieved should be submitted to HR@ccaurora.edu upon offer of employment. If you have questions regarding this position, please contact us at HR@ccaurora.edu.
  By applying for this announced position, applicants are certifying that all statements, information and documents provided are true, complete and correct to the best of their knowledge and are made in good faith. Further, applicants understand that omissions, misleading, false or untrue information, or any attempt at fraud or deceit in any manner connected with this application and/or subsequent testing may result in them not being considered for jobs with the Community College of Aurora; may constitute grounds for discipline and/or termination after hire; and/or constitute grounds for further actions pursuant to law.
  Notice to all Applicants:

  • Proof of eligibility to work in the United States must be produced within three (3) days of hire.
  • Direct deposit of payroll is a condition of employment.
  • Final candidate is subject to a criminal background check prior to final selection process.
  • Final candidate is required to submit official transcripts to Human Resources within fourteen (14) days of hire.
  • CCA is affiliated with the Colorado Public Employees Retirement Association (PERA) and as such, employees contribute to PERA in lieu of Social Security for retirement benefits. For more information, visit the COPERA web page.
  • Former employees of the Colorado Community College System or one of its 13 colleges, who were disciplinarily terminated or resigned in lieu of termination, must disclose this information in your application material.
  • For information regarding civil rights or grievance procedures, contact our Title IX Compliance/Equal Opportunity Officer, Cindy Hesse, Director of Human Resources at 16000 E. CentreTech Parkway, Suite A207, Aurora, Colorado 80011 or by phone at 303-360-4752, or e-mail at Cindy.Hesse@CCAurora.edu.
  The Federal Clery Act (The Student Right to Know and Campus Security Act of 1990) requires all institutions of higher learning to make available to prospective employees our agency's Annual Security Report. A copy of this information is available on the CCA website at the Student Right to Know page. A paper copy of this report can be obtained at the College Security Office upon request. This report includes statistics for the previous three years concerning crimes that occurred on campus or on property controlled or owned by Community College of Aurora, as well as public property within, or immediately adjacent to and accessible from, our campuses.
  ADAAA Accommodations: Any person with a disability as defined by the ADA Amendments Act of 2008 (ADAAA) may be provided a reasonable accommodation upon request to enable the person to complete an employment assessment. To request an accommodation, please contact Robert Callaway at 303-360-4733 or Robert.Callaway@CCAurora.edu at least five business days before the assessment date to allow us to evaluate your request and prepare for the accommodation. You may be asked to provide additional information, including medical documentation, regarding functional limitations and type of accommodation needed. Please ensure that you have this information available well in advance of the assessment date.
  Pregnancy Related Accommodations, Colorado Anti-Discrimination Act (CADA): The Colorado Anti-Discrimination Act (CADA), allows applicants to request a reasonable accommodation for health conditions related to pregnancy or the physical recovery from childbirth. Candidates wishing to request reasonable accommodations must do so as soon as possible, preferably at least three days prior to the exam or interview. If you are an individual who wishes to request reasonable accommodations, please contact us at 303-360-4733 or Robert.Callaway@CCAurora.edu.
  Non-Discrimination Statement: The Community College of Aurora prohibits all forms of discrimination and harassment including those that violate federal and state law, or the State Board for Community Colleges and Occupational Education Board Policies 3-120 and 4-120.  The College does not discriminate on the basis of sex/gender, race, color, age, creed, national or ethnic origin, physical or mental disability, veteran status, pregnancy status, religion, genetic information, gender identity, or sexual orientation in its employment practices or educational programs and activities.  The Community College of Aurora will take appropriate steps to ensure that the lack of English language skills will not be a barrier to admission and participation in vocational education programs.
  For information regarding civil rights or grievance procedures, contact our Title IX Compliance/Equal Opportunity Officer, Cindy Hesse, Director of Human Resources at 16000 E. CentreTech Parkway, Suite A207, Aurora, Colorado 80011 or by phone at 303-360-4752, or e-mail at Cindy.Hesse@CCAurora.edu.
 Community College of Aurora Inclusive Excellence Statement: 
 You matter. You are valued. You belong. CCA is a community that is committed to equity, diversity, and inclusion through Inclusive Excellence. We can only achieve this together. CCA embraces Inclusive Excellence because we want our students, staff, and faculty to learn and contribute within an inclusive environment. This means members of our College community will be active, respectful, and mindful of equity, diversity, and inclusion at all levels of engagement. Inclusive Excellence will provide a foundation for student and institutional success.  Recognizing our diversity is only the first step toward Inclusive Excellence. We must also be intentional in valuing cultural differences and experiences, while incorporating them into practices, curricula, and policies.
  Welcoming, Respectful, Inclusive - Together, we are CCA. 
Status: This listing expires on: 6/19/2021
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Organization Information
Community College of Aurora
16000 E. CentreTech Pkwy

Aurora,  CO 80011
United States
(303) 360-4721
Dra. Reyna Anaya, Dean of Students